Roxio Customer Service

Search the Roxio Knowledgebase for helpful technical articles, how-to's and tutorials

• No E-mail response from Roxio Support Services and Registration
• Registration Help
• Lost CD-Key/Serial number
• Where do I go to track my rebate?
• What is Roxio's refund policy?
• How can I get a replacement for my software installation disk?
• Roxio Online and PhotoShow Customer Service
• What is the difference between updating and upgrading my software?
• How do I get the serial # or unlock codes for my purchase?
• How do I re-download software that I have already purchased?

Purchase by Phone
Our representatives are here to answer any pre-sales questions you may have. Please call 1-877-MY-ROXIO (1-877-697-6946) (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .

Questions After Purchase
If you have questions about payment, product download, shipping or general status of your order, please call 1-800-656-5443 or click here for further assistance. Please note Customer Service can not address technical issues.

E-mail
If you need assistance on other non-technical issues, please click here to submit a request for service to a Roxio Customer Care Representative.

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